Best Effort Support Only | This document contains instructions on using a non-Microsoft email client, such as Apple Mail or Thunderbird. Microsoft does not recommend these clients for use with Office 365, and there are often significant limitations in client functionality as a result. Because of this, the DoIT Help Desk is only able to offer best effort support for these clients, and certain issues may require the use of a Microsoft client in order to be resolved. For more information on Office 365 client support, please see: Office 365 - Which clients/protocols will be supported?. |
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This page provides links to documentation on how to configure your email client to access Office 365. You can set your email client to access your Office 365 account using either Exchange or Internet Message Access Protocol (IMAP) settings.
Import and export Outlook email, contacts, and calendar Outlook for Office 365 Outlook for Office 365 for Mac Outlook 2019 Outlook 2016 Outlook 2013 Outlook 2010 Outlook 2016 for Mac Outlook.com Outlook 2019 for Mac More. There are three types of setup of Outlook 2013 to work with Office 365: Automatic Account Setup; Manual IMAP Setup; Manual Exchange Setup Automatic Account Setup. Begin by launching Microsoft Outlook 2016 for Mac. On the menu bar at the top of the screen, click 'Outlook' and then click 'Preferences'. On the window that pops up, click 'Accounts'.
Exchange Versus IMAP
Calendar sharing in Office 365. If the user views the shared calendar on Outlook for Mac, they'll see the new sync experience if the calendar was added.
There are several advantages to setting up your email client to use Exchange rather than IMAP settings. Exchange only requires that you provide your email address and password for set up; IMAP, however, requires additional server information. Exchange also provides direct access to the USC calendar that is a part of your Office 365 account.
At this time, ITS supports both methods of setting up your account.
Setting Up an Office 365 Account Using Exchange
For documentation on setting up your Office 365 account on an email client using Exchange, please see the links in the side navigation to the right of this page.
NOTE: The versions of Outlook that are listed below are the only versions that are supported by Microsoft for use with Office 365.
Outlook 2016
Outlook 2016 for Mac
Outlook 2010 SP2, version 14.0.7015.1000 (and greater)
Outlook 2013 SP1, version 15.0.4569.1506 (and greater)
To determine which version of Outlook you are using, please see Microsoft’s How to determine Outlook version information page.
Setting Up an Office 365 Account Using IMAP
Below you will find information on configuring ITS-supported email clients to access your Office 365 account using IMAP. You will need to know your Office 365 email address, password, and the Office 365 server settings in order to successfully set up your email client.
365 Calendar 2015 Printable
IMAP Server Settings
The following are the incoming and outgoing IMAP server settings for Office 365.
| Setting | IMAP (incoming) | SMTP (outgoing) |
| Server Name | outlook.office365.com | smtp.office365.com |
| Port Number | 993 | 587 |
| Encryption Method | SSL | TLS |
The following Microsoft links provide step-by-step information on how to connect your email client to Office 365 using the IMAP protocol.
NOTE: The versions of Outlook that are listed below are the only versions that are supported by Microsoft for use with Office 365.
Outlook 365 Share Calendar
Outlook 2010 SP2, version 14.0.7015.1000 (and greater)
Outlook 2013 SP1, version 15.0.4569.1506 (and greater)
Outlook 2016
Outlook 2016 for Mac
To determine which version of Outlook you are using, please see Microsoft’s How to determine Outlook version information page.
Getting Help
Calendar In Outlook 365
For assistance configuring your email client for Office 365, please contact the ITS Customer Support Center.